Garden Decor Catalog
Celebrating our 13th year promoting the Flower and Garden Lifestyle Online!

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Garden and Landcape Catalog

Ordering Information

grey2.gif (875 bytes)Customer Service
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Contact Information/Privacy Statement
grey2.gif (875 bytes)Method of Payment
grey2.gif (875 bytes)Shipping/Handling/Delivery Time
grey2.gif (875 bytes)Guarantee and Return Policy






purpfl1.gif (952 bytes)CUSTOMER SERVICE E-MAIL
Telephone Customer Service is available Monday-Friday 9:00 A.M.-5:00 P.M. EST

Phone and Fax: 1-954-922-2066

If the Customer Service line is busy when you call, you will be forwarded to a message center. Please leave a message or send EMAIL.
purpfl1.gif (952 bytes)CONTACT INFORMATION and Privacy Statement
Please provide all the requested contact information on the order form. Forgetting to fill in fields in the order form, or erroneous information on the order form may delay processing.
Our Privacy Statement: All customer information is kept absolutely confidential by Garden and Landcape Catalog. We do not share our customer data and we do not send unsolicited e-mail or promotional materials.
purpfl1.gif (952 bytes)SHIPPING, HANDLING, and Time to Delivery
Garden and Landcape Catalog merchandise is shipped to you directly from the manufacturer, artisan, grower, or publisher. We process and forward your order. In the case of custom crafted items, motorfreight items, or furniture, we cannot guarantee a specific delivery date for customer events, building schedules, or other exact deadlines.
General delivery time on featured merchandise is 2-8 weeks , for furniture, large fountains, stone statuary, and siteware.
Domestic
Items weighing 70 lbs. or less are usually shipped via UPS unless oversized. Items in one piece weighing more than 70 lbs are usually shipped RESIDENTIAL MOTOR FREIGHT.

Large stone fountains, stone planters, and statuary may require additional LIFTGATE SERVICE at time of delivery. Total charges for such items must be quoted on an individual basis and a representative will have to contact you before completing the order.
Your order will not be processed until you approve by EMAIL a final quote provided by the store.
Canada
Shipping quotes are obtained on an individual basis. Buyer must pay the customs charges. Your order will not be processed until you approve by EMAIL a final quote provided by the store.
purpfl1.gif (952 bytes)GUARANTEES AND RETURNS

Returns are for store credit only.

Any product purchased from Garden and Landcape Catalog arriving damaged or defective will be replaced provided damages or other defects are reported promptly. If merchandise arrives damaged, please retain it in its original packing materials and EMAIL or telephone the Garden Store.

Garden and Landcape Catalog merchandise is shipped to you directly from the manufacturer or artisan. We process and forward your order. In the case of custom crafted items, motorfreight items, or furniture, we cannot guarantee a specific delivery date for customer events, building schedules, or other exact deadlines.

We reserve the right to make timely corrections to erroneous or damaged shipments.

Refused shipments of furniture or motorfreight items will be subject to the shipping charges and a 25% restocking charge.

Garden and Landscape Catalog
Customer Service Monday-Friday, 9:00 AM - 5:00 PM Eastern Standard Time
Phone and Fax 1-954-922-2066 Toll Free EMA
IL
.